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How to Use AI in Marketing: What It’s Good For (And What Should Stay Human)

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There’s no shortage of opinions on how to use AI in marketing. Most of them come from companies selling AI products, and why would they say anything short of, “AI can do it all”? The pressure to “start using AI” is real, but the guidance on what that means for a small business is sparse when you start searching.

This is how we see it: AI is a legitimate tool. It handles certain tasks well, saves time, and can give the underdog an upper hand. It’s also an imperfect, evolving model that learns from the best and worst uses of language and ideas available to it. It’s not a strategy or replacement for clear thinking, and it’s not something you should hand all the controls to. So, where is AI’s place in marketing? Where does it fall short and how can you put it together in a way that makes a difference?

“Just Use AI” Isn’t Helpful Advice

AI adoption in marketing is accelerating. The tools are faster, cheaper, and more capable than they were just two years ago. But building speed without direction or vision is laying the groundwork for failure.

The most common pattern we see:

  1. A small business owner hears enough about AI to feel behind the curve. 
  2. They grab a popular tool and immediately start producing content.
  3. Volume goes up.
  4. Results stay the same.

The problem isn’t the tools; it’s that these businesses only saw a fast-forward button. They skipped the step that makes the tool useful.

Think of AI like a skilled contractor. A good one can build almost anything you describe. But if you don’t know what you’re building, no amount of skilled labor fixes that. You still have to be the architect. Building a clear marketing strategy for your small business before you touch any AI tool is the whole point. Knowing how to use AI in marketing starts with knowing what your marketing is supposed to do, and that requires a human vision.

Where AI Earns Its Place in Marketing

There are real, concrete tasks AI can handle. These tend to share a common trait: The output is reviewable, correctable, and doesn’t require the kind of judgment that only comes from knowing your business and your customers.

Content production at volume

First drafts. Social captions. Email subject line variations. SEO meta descriptions. These are all repetitive tasks AI can handle well. It’s not writing your final copy. It’s getting words on the page so a human can shape them into something viewers and readers will find value in. AI content creation tools work best as a starting point.

Data analysis and reporting

AI processes data at a speed humans can’t match, making plenty of repetitive, time-consuming tasks perfect for it:

  • Pulling patterns from campaign data
  • Identifying trends in audience behavior
  • Giving data on what’s working

These are tasks where AI adds genuine value. It’s not interpreting the data for you. That still requires judgment. But it can get you to the right questions faster.

Scheduling and marketing automation

Routine, rule-based tasks where consistency matters more than creativity are exactly where marketing automation can maximize efficiency without sacrificing quality: 

  • Email sequences
  • Post scheduling
  • Bid adjustments

Set AI up right with a clear strategy behind it, and it runs quietly in the background while you focus elsewhere.

Research and ideation

AI marketing tools are useful for generating topic ideas, scanning competitor content, or summarizing research quickly. Treat these outputs as a starting point that you can use to arrive at a final answer.

Where Human Strategy Is Non-Negotiable

This is the part most content on how to use AI in marketing often skips. Here’s what AI genuinely can’t do for your marketing:

Positioning and brand voice

AI can imitate a voice. It can’t build one. Your market position, differentiation, and reason for existing come from understanding your business and customers at a level AI doesn’t have access to. If you haven’t done the work to define what makes you different, AI will produce content that sounds like everyone else. It has no other reference point.

Knowing your audience

AI can analyze behavior data, but it can’t get to know your customers. The judgment calls about who you’re talking to, what they care about, and how to earn their trust are human ones. Data tells you what happened. It doesn’t always tell you why, and it definitely doesn’t tell you what to do about it.

Strategy and prioritization

Which channels deserve your budget? Which campaigns are worth running? AI can model scenarios, but it can’t weigh the trade-offs the way someone who knows your business can. Strategy requires context, constraint awareness, and the ability to make calls with incomplete information.

Relationships

Referrals, local reputation, and client trust aren’t automatable. Small businesses often compete on relationship quality, which is a durable advantage AI can’t replicate. The businesses that win relationships do so because of consistent, human-to-human interaction over time. There isn’t a tool in existence that can fast-track that process.

The Mistake Most Small Businesses Make

The most common mistake? Using AI instead of thinking.

A small business owner sees a content generation tool and immediately reaches for it. They start producing blog posts, captions, and email campaigns at a pace they couldn’t have managed before. It sounds great on paper, but they skipped out on a clear message, defined audience, and solid goal. Their volume goes up, but results don’t follow. 

The business owner sees these results (or lack thereof) and concludes that either AI doesn’t work or content marketing doesn’t work. The reality is they’re expecting things to magically work when their marketing doesn’t connect.

AI is an accelerant. It moves you faster in whatever direction you’re already heading. If that direction is clear and informed, AI is a genuine force multiplier. If not, the tool just gets you to the wrong place faster. Understanding how to use AI in marketing means understanding this distinction first.

How to Put It Together (A Practical Starting Point)

In our experience, the right way to think about how to use AI in marketing for your small business is this: 

Strategy first, tools second

Before you open any AI platform, get clear on your marketing strategy for your small business.

  • Who are you talking to?
  • What do you want them to do?
  • What makes you different from the next option?

If the answers aren’t clear, the AI output will be less so.

The AI lane vs. the human lane:

AI vs Keep it Human chart

Once you have a sturdy foundation, identify the tasks that eat your time but don’t require judgment. Those are your AI candidates. Use AI to accelerate those tasks, build in a human review step, and don’t publish anything that hasn’t been edited by someone who knows your business.

Protect the work that requires real human input. Relationships, strategy, and brand voice shouldn’t get delegated to a tool; they’re what make your marketing work, after all.

Find Your Foundation

The businesses that get the most out of AI are the ones using it as a tool inside a defined system. AI without strategy is just speed. With the right foundation in place, though, it can accelerate your processes without sacrificing content or product quality.

Does your strategy have a strong foundation, or does it need some work? ArachnidWorks is an award-winning marketing agency in Maryland that’s been building marketing strategies for small businesses for more than 25 years. We don’t have an AI product to sell. What we do have is a direct perspective on what works and the team to execute it.

If you’re ready to reinforce your approach and implement AI in effective ways, we’re ready to help.

If You’re Asking “Do I Need a Marketing Agency?”, You’re Asking the Wrong Question

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You’ve probably been through the following scenario before: Business is slower than you’d like, marketing feels scattered, and you turn to Google to solve your woes. You read a listicle, check a few boxes, and still have no idea why your marketing isn’t working. That’s not a research problem; that’s a question problem. Asking “Do I need a marketing agency?” should actually be the second question you ask. The first is: “Do I have a marketing system in place?”

Until you can answer that one honestly, the agency question will keep leading you in circles. So how do you answer it? Time for some pointers.

Why the “Do I Need a Marketing Agency?” Question Leads You Nowhere

Most of the content written to answer “do I need a marketing agency” is either a sales pitch in disguise or a contrarian “just do it yourself” take pushed by a software company trying to sell you a subscription. Neither one is useful, and both are missing the point.

The problem with both framings is that they treat marketing as a collection of one-off tactics rather than a robust, interconnected system. Either you do them internally, or an agency does them. That’s the whole conversation, and it sidesteps whether those tasks achieve more than a brief uptick in empty engagement.

Here’s another scenario that might sound familiar: A business owner hires an SEO agency to handle content and a freelancer to manage social media. They run some Google Ads on the side for good measure. A year later, the business owner is spending real money on marketing but still can’t explain why the business isn’t growing. The problem wasn’t who was doing the work. It was that none of it was connected. The left hand wasn’t paying attention to the right, and the ball was dropped as a result.

The right question isn’t “who should do my marketing?” It’s “do I have a marketing system that actually works?”

What a Marketing System Actually Is (And Why Most Businesses Don’t Have One)

A marketing system is a connected set of approaches, channels, and processes working together toward a specific business goal. It’s the difference between random acts of marketing (more on that in our previous blog) and something that generates demand consistently. Each piece reinforces the others instead of existing in isolation.

Most small businesses get stuck in one of two failure modes:

  • Strategy without execution: You have a plan, maybe even a polished brand deck. But nothing is running, so the plan sits on a shelf while the business keeps doing what it’s always done.
  • Execution without strategy: You’re doing a lot but achieving nothing. Content is flowing, yet nothing connects or generates demand.

The gap between those two failure modes is where most small businesses live. And it’s exactly why hiring an agency often doesn’t solve the problem. If you bring in an agency to run tactics on top of a broken foundation, you’re not building a system. You’re just giving the same chaos to someone else and wasting valuable dollars.

When a real system is in place, marketing stops feeling like an afterthought and starts functioning like something that works for you, even when you’re focused on running the business.

Signs You Don’t Have a System Yet

This isn’t a checklist of “signs you should hire someone.” It’s a checklist of signs that your marketing is disconnected. Most established small businesses that come to an agency with serious problems can check at least three of these.

  • You’re doing things but can’t explain how they connect to revenue.
  • You’ve tried three or more tactics or vendors in the last two years without sustained results.
  • Your marketing stops when business picks up.
  • You can’t identify what’s working (meaning you can’t replicate it).
  • Your growth still depends almost entirely on referrals or word of mouth.

None of these are disqualifiers; they’re a starting point. Most businesses that currently have a great system have found themselves in this spot in the past. The point is to see it clearly so you can address it.

Again, Do You Need a Marketing Agency?

It’s been a long journey to answer what seems like a simple question, so here’s the answer you came here for. “Do I need a marketing agency?” If you’re looking for a simple response, you won’t find one here, because there’s no single answer for every business. It depends entirely on what you’re hiring the agency to do.

If you’re hiring an agency to simply “make content,” you’ll probably be disappointed. You’ll get more execution on top of a foundation that was never built. The activity will increase, but the results may leave you wanting more. If you’re hiring an agency to build and run the system, though, that’s a conversation worth having.

It also helps to understand that no two agencies are the same. Most are specialists: an SEO shop, a PPC firm, a social media agency. They’re good at what they do, but they’re selling a specific capability, not a system. That’s fine if you already have the strategy and just need execution in one area. But if you’re looking for a marketing agency for small businesses that actually moves the needle, you need a partner who thinks big picture.

This distinction matters. A specialist agency will execute well in their lane . A systems-oriented marketing partner will help you figure out which lanes to be in, in what order, and why.

What Working With the Right Agency Actually Looks Like

Most business owners’ reference point for working with marketing agencies is a bad one. They’ve hired someone, paid the invoices, and eventually ended the relationship without understanding what they got out of it. So it’s worth being specific about what a good engagement looks like.

It starts with understanding your business, not pitching a service package. A good agency asks about your goals and history, what’s worked and what hasn’t, and what success looks like for you. Once that’s understood, a recommendation can be made. If an agency’s first conversation feels like a cookie-cutter sales pitch, consider that a red flag. You need someone who will take the time to understand you first.

It requires leadership involvement on your part. Marketing isn’t a staffing problem you can hand off entirely. Especially early in the engagement, the owner or president needs to be engaged. That doesn’t mean they’re doing the work, but it does mean being available, providing context, and making the important calls. If the decision-maker at your business is never available, nothing can improve.

You should be able to look at your marketing system and follow the logic:

  1. Here’s who we’re trying to reach
  2. Here’s how we’re reaching them
  3. Here’s how we’re measuring success
  4. Here’s what’s working and what’s not

If your agency can’t explain that clearly, something is wrong.

Important note: Results take time to compound. You won’t increase conversions by 150% in the first week. You should feel clarity and direction early, though. If you’re three months in and you still don’t understand what your agency is building or why, that’s a signal worth paying attention to.

The Question Behind the Question

The real question was never whether to hire a marketing agency. The real question is whether you have a system and if you want to build one with outside help or on your own.

For most established small businesses that have hit a growth ceiling and spent time trying ad hoc tactics that never quite come together, the honest answer is yes, a systems-oriented partner is probably worth it. But only the right kind. Not a specialist selling you a slice of the picture.

If you’re not sure where your marketing stands, that’s the place to start. At ArachnidWorks, we have a solid system in place to figure out what potential clients have and what’s missing. It starts with a no-strings-attached conversation about your circumstances. No pressure.

Ready to find out where your business stands?

You’re Not Losing Because of Budget. You’re Losing Because of Fragmentation.

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If you’ve ever lost a deal to a bigger competitor and immediately thought “if only we had their budget,” you’re not alone. It’s the most natural conclusion in the world. They have a slicker website, more ads running, a bigger team, and a brand that everyone recognizes. You connect a few dots and decide money is the main difference-maker.

But budget isn’t always the culprit. For most small businesses trying to figure out how to compete with larger companies, the real problem is something different (and fixable). Marketing for a small business doesn’t fail because of what you can’t spend; it fails because your spending isn’t connected. This isn’t a piece about cheap tricks or doing more with less. It’s about understanding the real reason you’re losing, and what a successful SMB marketing strategy looks like.

The Budget Gap Is Real, But It’s Not the Whole Story

We’re not pretending the gap doesn’t exist. Any honest conversation about how to compete with larger companies has to start here: They can outspend you on ads, buy more placements, and staff entire departments just to produce content. That’s true, and minimizing it doesn’t help anyone.

But that budget often funds complete chaos.

A lot of enterprise marketing organizations are running SEO through one vendor, paid media through another, social through a third, and content through a fourth. There’s no single person responsible for making sure any of it connects. Different agencies, messages, and metrics, with nobody talking to the same customer in the same voice. Through it all, someone in a boardroom is trying to figure out why the awareness numbers aren’t reaching expectations.

You’re not competing against a well-oiled machine. More often than not, you’re competing against a bigger version of your own problem…just with more money behind it.

The Real Problem Is Fragmentation, Not Budget

So what is the diagnosis? Random acts of marketing.

This is what it looks like in practice:

  • Your website says one thing while your sales pitch says another.
  • Your ads are running a promotion that nobody on your team can explain the strategy behind.
  • Your last three blog posts have nothing to do with the customers you’re trying to reach.
  • Every channel has a different message, tone, and idea of who you’re talking to.

None of your content is wrong or misleading; it just lacks a connecting thread. And disconnected marketing for a small business can actively work against you. When a prospect encounters your brand in three different places and gets three different impressions, the result is confusion. And confused prospects don’t buy.

This is where the concept of an SMB marketing strategy becomes more than a buzzword. A strategy isn’t a list of channels you’re active on; it’s the connective tissue between all of them that lets your audience know the messaging is coming from the same company.

More activity without that connection is just an accelerant to the issue.

Your Constraints Are an Advantage If You Use Them Right

A larger competitor with a bloated marketing budget can run ten campaigns simultaneously and call it a strategy. You don’t have that luxury, which means you have to figure out what actually moves the needle and commit to it. That discipline is uncomfortable, but it produces better decisions than an unlimited budget that allows you to avoid hard choices indefinitely.

There’s also the agility factor, a crucial aspect of any SMB marketing strategy. When a market shift, such as a competitor mistake or emerging search trend happens, you can react much quicker than big enterprises; it seems like lightspeed in comparison. A large competitor needs approvals, brand reviews, legal sign-off, and a committee meeting (hence why so many big brands are slightly late to the latest viral meme trend). You just need to consider it in your head and say, “Let’s do it.”

And then there’s the founder or owner advantage. When the person who built the business shows up in a conversation, writes a piece of content, or responds to a customer directly, it carries a weight that content produced by a marketing department three levels removed from the customer never will.

Don’t let this become a pep talk, though. The point isn’t to feel better about your constraints. The point is to use them with purpose. When it comes to how to compete with larger companies, discipline beats budget more often than most people expect.

The Shift From Tactic Collection to Marketing System

This is where things get practical.

A marketing system is not complicated to define, but it’s harder to build than it sounds. Here’s what it actually means: one clear message, expressed consistently across every channel, connected to a specific audience with specific needs, and measured against outcomes that matter.

Here’s a breakdown of the difference:

Table showing a breakdown between tactic collection and a marketing system

In practice, a system looks like this:

  1. Your positioning drives your SEO keyword selection.
  2. Your SEO keyword selection informs your paid ads strategy.
  3. Your paid ads strategy connects to your organic social media content.
  4. Your social media speak the same language as your sales conversations.

A prospect who finds you through Google, follows your company on LinkedIn, and then gets on a call with your team should feel like they already know what you’re about because every touchpoint they came across told the same story.

Building this doesn’t require a massive team or a bottomless budget. It requires a decision about who you serve, what you stand for, and what you want prospects to believe before they talk to you. Most businesses skip the decision and go straight to the tactics. That’s where the random acts start.

Where Small Businesses Actually Win: Choosing the Right Competitive Surface

You can’t beat a larger competitor everywhere, but you don’t need to. The most practical answer to how to compete with larger companies is to identify where you have a structural advantage and win there.

Long-tail search. Big brands chase broad, high-volume terms because they have the domain authority and the budget. The specific, intent-driven searches that describe your exact customer are often underserved. An effective SMB marketing strategy involves owning those specific corners of search. Less competition, higher intent, more relevant traffic.

Niche authority. There’s a meaningful difference between being a decent option for many people and being the obvious choice for a specific type of customer. A company searching for a marketing partner doesn’t want a generalist. They want someone who understands their world. The more specifically you can speak to a defined audience, the harder it is for a bigger, broader competitor to dethrone you.

Relationship depth. Customer retention is dramatically cheaper than acquisition. An SMB marketing strategy that treats existing customers as a growth channel turns loyalty into referrals and repeat business that no ad budget can replicate. The relationship advantage is real, but only if you pay attention to it.

Speed. When conditions change, you move. A large competitor schedules a meeting to talk about scheduling a meeting. This is not an exaggeration, and it’s something you can use to your advantage by flexing your agile muscles.

The goal isn’t to compete everywhere; it’s to identify where you have a structural advantage and win there.

A Starting Framework for Action

Before you spend another dollar on marketing, answer these three questions honestly:

1. Who is your best customer and what do they need to believe before they buy from you?

Don’t say “small business owners” or “companies in manufacturing.” Those descriptors are too broad. You need to define the specific person, with specific concerns, who becomes a great client. What do they need to understand about you before they’re ready to have a real conversation?

2. Which one or two channels do your best customers actually use? Are you showing up there consistently?

The most successful small businesses don’t decide what channels they need to be on. Their customers do. It’s where they find information, evaluate options, and make decisions. Be there reliably (and bring something worth their time).

3. Does your marketing tell the same story across every touchpoint?

Pull up your website, last three social posts, most recent ad, and standard sales pitch. Do they feel like they come from the same company? If a prospect encountered all four, would they get a coherent picture or a confusing one?

These are the marketing tips for small businesses that matter before any others. Answer these questions before you worry about tactics. Most businesses reverse the order and spend years wondering why nothing lands. If you want to know how to market your small business effectively, this is where it starts.

The Gap Is Closeable, But Not the Way You Think

The distance between you and a larger competitor isn’t primarily a money gap; it’s a systems gap, and systems are buildable. That’s the real answer to how to compete with larger companies. It’s not a bigger budget, but a better-connected one.

You don’t need to outspend them. You need to out-think them. That’s what makes marketing work. Not volume or budget, but coherence.

If you’re an established SMB and this is the problem you’re dealing with, this is exactly the kind of thing we work on at ArachnidWorks. We’re happy to help you connect all the dots.

 

Why Is My Marketing Not Working? 5 Signs and What to Do About Them

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Every business owner has tried a marketing tactic they were sure would be a hit, only for it to fail without moving the needle. Maybe it was a campaign that fizzled or a social strategy that never gained traction. If that sounds familiar, you’re not alone.

Whether you’re doing it alone or working with a marketing agency for small businesses, the five signs listed below are signals pointing to something deeper. It’s a lot like reading the jumble of signs on the Beltway to navigate; learn to read these signs correctly, and you’ll know what to fix.

Sign 1: You’re Doing a Lot, But Nothing Connects

You’re active on social media, running some ads, and doing some SEO work on the side. On paper, you’re definitely marketing. But none of it feels like it’s building toward anything. Each channel is its own island, and you can’t quite explain how it all fits together.

This is the classic “random acts of marketing” pattern. Plenty of activity, but no coherence.

The problem isn’t any one tactic. It’s the absence of a thread between them all. Without a strategy layer, every tactic is just guesswork with a budget attached. 

“Will you strike gold with a viral social post? Maybe, but the chances are slim and the payoff won’t have staying power.”

A marketing system, on the other hand, is built so each part feeds the next:

  • Content drives traffic
  • Traffic generates leads
  • Leads enter a nurture process
  • Nurture converts to sales conversations

When it’s working, you can trace a line from effort to outcome.

The fix: Before trying more random tactics, audit whether there’s a strategic thread connecting what you already do. If there isn’t, that’s the first problem to solve. Only then you can determine your channels. A good marketing agency for small businesses will start here, with strategy, not with tactics.

Sign 2: You’ve Switched Strategies More Than Once in the Last 12 Months

You heard SEO was the play. When that didn’t work, someone said LinkedIn was where your clients actually spend time. You again got no traction, so you decided to give paid ads a shot. Failure. This is where you start to wonder if you even have a chance (spoiler: you do).

The instinct to pivot is understandable. If something isn’t producing, try something else. But frequent pivots signal a missing foundation: a marketing plan for small businesses that’s stable enough to commit to for the long haul.

There’s an important distinction here:

  • Pivoting because the data says to → smart
  • Pivoting because you’re impatient or uncertain → expensive

Most marketing channels take three to six months to show meaningful results. That initial SEO push would have been a hit if you let it. If your bar for “this isn’t working” is 60 days, almost nothing will ever work, as you’re cutting off your efforts before they have a chance to prove themselves.

Without a clear strategy, every new tactic looks like the answer. And every slow-to-start result looks like a failure. And the cycle repeats itself. It’s one of the most common patterns a marketing agency for small businesses is brought in to break.

The fix: Essentially, quality over quantity. In a marketing lens, it means you should commit to fewer things for longer. Before you launch anything, define what success looks like in specific numbers and timelines. That way, you know whether a slow start means you need to adjust or stay the course.

Sign 3: You’re Getting Leads, But They’re the Wrong Ones

The phone is ringing. Inquiries are coming in. By most measures, it looks like marketing is working. But the leads aren’t converting for one reason or another. They misunderstood what you were marketing. They turned into a difficult client. Or maybe they simply couldn’t afford what you have to offer.

This is one of the most overlooked signs, precisely because the surface-level numbers look okay (great, even). Traffic is up and volume is there but quality is the goal, and it’s absent.

So ask yourself this: Who are you actually attracting? If the answer isn’t “your ideal client,” your marketing is optimized for the wrong audience.

This almost always traces back to messaging. Specifically, messaging that tries to appeal to everyone instead of speaking directly to the clients you actually want. Generic positioning attracts generic inquiries. If your marketing doesn’t filter out the wrong fit, it can’t filter in the right one.

This is also one of the clearest signs to think carefully about what you need from a marketing agency for small businesses. The right partner helps you build messaging specific enough to attract the clients who are actually a good match for what you do.

The fix: Get specific about who your best clients are by asking some simple questions:

  • What problems are they trying to solve?
  • What language do they use to describe those problems?
  • What makes them a good fit? 
  • What disqualifies someone immediately?

Once you answer these, ask yourself one final question: Is your marketing speaking directly to that person, or no one in particular?

Sign 4: You Don’t Know What’s Working (So You Can’t Make It Work Better)

Something you’re doing is producing results, but you can’t say with confidence where your last three clients came from. The data is out there, but it’s not being used to make decisions.

This sign is a dangerous one because it’s invisible. You can keep running campaigns indefinitely without ever knowing which ones earn their keep. You don’t know that one paid ad campaign is doing the heavy lifting, so two problems arise:

  1. The campaign doesn’t get additional attention, and eventually stalls
  2. Your money is placed elsewhere, on tactics that aren’t converting

The problem usually isn’t a lack of data, per se. It’s the absence of a system for turning data into decisions. Most businesses have more analytics than they know what to do with. The issue is whether the right metrics are being tracked and reviewed on a regular basis.

Here’s a critical distinction worth making:

Chart comparing vanity and performance metrics

A lot of businesses are drowning in the left column and starving for the right one.

One of the most practical ways to improve marketing performance is also one of the simplest: Build a monthly review habit. Track what ran, what it cost, and what it produced. Over time, that data tells a story that helps you make better decisions.

The fix: Identify two or three metrics that directly connect to revenue and track those consistently. Let the data point you to where you put your dollars next quarter.

We’re big fans of detailed reporting and monitoring, and part of that is bolstering these efforts with CRM (Customer Relationship Management) tools. With them, we can track prospects to their source, ultimately helping us determine where revenue came from.

Want to learn more about what CRM tools are capable of? We wrote a whole blog on it!

Sign 5: Marketing Keeps Getting Deprioritized

The plan exists. The content calendar is built. But when things get busy (which is always), marketing is put on the back burner. When it gets put on the back burner, it loses momentum.

The underlying issue is structural. If marketing depends on someone finding time, it will always compete with (and lose to) running the business. The only real fix is to remove it from the “when I have time” category and build it into how the business operates.

This is where the idea of a marketing system becomes concrete. A system doesn’t require constant crunch or a workforce made entirely of workaholics. It runs consistently whether the owner is slammed or not. That’s by design.

Leadership involvement is non-negotiable here, but that doesn’t mean the owner has to do everything. It means someone needs to be:

  • Directing the strategy
  • Staying accountable to it
  • Not letting a busy week become a reason to go dark

The fix: If your marketing lives in a to-do list, it’s already deprioritized. Put it on a calendar with owners and deadlines, or work with a partner who takes it off your plate entirely (like ArachnidWorks) and keeps it moving.

What These Signs Have in Common

Each of these signs points to the same root problem: marketing being treated as a collection of isolated tasks rather than a connected system. A hand is a useful part of the body, but only if it has a brain to tell it what to do and how to play nice with everything else.

Time for a quick gut check. Do any of these scenarios sound familiar to you?

  1. You’re active across channels, but nothing connects
  2. You’ve changed strategies more than once in the past year
  3. You’re getting leads, but they’re not the right fit
  4. You can’t confidently say what’s producing results
  5. Marketing keeps getting pushed to the back burner

If the answer to any of these is “yes,” the fix isn’t a better tactic. It’s a better foundation in which strategy is tied to execution, channels work together, and there’s a clear picture of what success looks like before the money starts flowing.

One of the Best Ways to Improve Marketing Performance: Partner With ArachnidWorks

If more than two of these signs resonated, it’s worth having a real conversation about what’s actually going on: not to sell you something, but to help you see the picture clearly. That’s what a good marketing agency for small businesses is actually supposed to do.

When you’re ready to make your marketing connect, we’re ready to set it all in motion.

Marketing Strategies for Small Business Operations: Make Sure It’s Connected

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You know the tactics and you’ve implemented them. You’ve set up social accounts, your Google Ads are running, and you have a number of solid blog posts live on your site. Success should be rolling in…but it isn’t. Nothing is compounding or building off itself, and you feel like you’re starting from square one every month.

Your tactics are fine. Great, even. The problem is that there’s nothing to connect them. No threads or glue to hold your efforts together.

Tell us if you’ve heard these phrases before when receiving marketing advice: “Post more.” “Go viral.” “Use AI.” “Optimize for SEO.” That advice isn’t exactly wrong, but it’s far from complete. Without a system, all of these things are just pricey experiments. Sure, they can work here and there and give you nice little boosts, but after the moment fades you’re struggling again. Your moment in the spotlight didn’t build anything permanent.

Want to fix that?

Let’s take you on a short journey of what real marketing strategies for small business operations look like. At the end of the journey, the seeds of a connected approach will be planted.

Why Most Small Business Marketing Feels Like Throwing Darts

We see it all the time; lots of things have been tried, but no effort sticks. That’s because a lot of businesses grab samples from a buffet of marketing tactics. Some SEO here, a few social posts there, and the list goes on. They’ve had their fill, but they’re not fulfilled. Each tactic is tried out in isolation. This is one of the most common patterns in marketing strategies for small businesses.

The result is that businesses are always doing something, but there’s no indication as to whether it’s actually working.

There’s also a gap between strategy and execution that trips up a lot of companies. Some have a marketing plan that’s been sitting on someone’s desktop for eight months. Others are in full execution mode: publishing and posting constantly, but without any clear direction guiding the work. Neither extreme gets you where you want to go. You need a plan and the follow-through.

Then there’s the revolving door. You hire someone to fix your marketing, they execute dutifully, and they leave. Then nothing changes, and you realize the hire wasn’t the problem. It was because the strategy was never formed properly.

In all of these scenarios, a solid system is needed.

What a Marketing System Actually Looks Like

A marketing system is more than a content calendar or suite of tools. It’s connective tissue between four big things:

  • Positioning
  • Audience
  • Channels
  • Measurement

But how do they connect?

Positioning tells you what to say. That leads into your audience, who you are speaking to and hopefully in a way that resonates. Thus, you utilize the channels relevant to them. When the content is out there, the measurements and data you collect inform how you move forward and adapt. Then, you arrive once again at positioning and content.

With these four pillars reinforcing each other, the system compounds. Each piece makes the next more effective, and you gain much-needed momentum. Let’s take a deeper dive into building that momentum.

Start With Positioning (Before You Spend a Dollar)

Positioning is the foundation on which everything else builds. Without it, every tactic is a guess.

Most small businesses skip this step because, frankly, it feels abstract and difficult. But it’s worth the effort! Without clear positioning, marketing strategies for small businesses will always feel scattered. Make sure you can clearly answer these three questions:

  1. Who do you serve? Be more specific than “small businesses” or “homeowners.” What size is the company? What’s their situation?
  2. What do you solve that others don’t? We aren’t just talking about features, but expertise. What’s the specific pain point you’re better at solving than your competitors?
  3. Why should they believe you? This is your proof. Your track record. It’s what makes your claim credible.

Here’s a helpful test: Could a complete stranger read your positioning and understand exactly who you help and why they should care? If not, it needs more work.

The most common trap here is trying to be everything to everyone. That displays a lack of positioning. Specificity feels like narrowing, but it actually expands your effectiveness. You’re reaching the right people!

Get this right before you spend another nickel. Everything you invest in marketing is more efficient when it’s pointed at a clear position.

Know Your Audience and Be Specific

Now it’s time to paint a clear picture of who you’re actually talking to. “Small business owners” isn’t specific enough to be useful. Try “founders of manufacturing companies with 20-100 employees who’ve hit a growth ceiling and are starting to lose ground to bigger competitors.” Now that’s specific enough to craft messaging that your target audience will notice.

Building a useful audience profile means thinking across three dimensions:

  • Firmographic: What kind of company? What size? What industry? What stage of growth?
  • Psychographic: What are their values? What frustrates them? What does success look like to them? What keeps them up at night?
  • Buying triggers: What has to happen before they go looking for help? Is a competitor outselling them? Have their referrals reached a ceiling?

The fastest way to build this profile? Look at your best existing clients and work backward. What do they have in common? What triggered them to reach out? What made the engagement work? The answers are usually more specific than you might expect.

Choose Channels That Match Your Reality

Most channel advice is written for companies that have seemingly endless resources. Dedicated marketing teams, flexible budgets, time to experiment, and so on. If that’s not you, such advice could be harmful rather than helpful. The best online marketing strategies for small businesses are built around constraints.

First, build on platforms you control, like your website and email list. Then, extend your reach to the channels your buyers actually use. Not where marketing people say they should be. Where they actually are.

For most established businesses selling to other businesses, that means a website that does its job, a content engine that supports SEO and credibility, LinkedIn for thought leadership and relationship-building, and email to stay top of mind with people who already know you.

A minimum viable collection of channels for a lean team might look something like this:

  • Website and blog: Your digital home base
  • Social media: Only choose the channels your audience is already present on
  • Email newsletter: Your avenue for nurture
  • Google search ads: To capture active intent while you build out your organic audience

Four things done consistently will outperform ten things done without a plan.

Build a Content Engine, Not a Content Calendar

More often than not, content marketing strategies for small businesses get reduced to “publish X amount of posts per week.” That’s just random output, though. Instead, the content should be fuel for the entire system. It should fulfill specific roles.

In our experience, there are three main types of content that are worth building:

Thought Leadership Content

This demonstrates your perspective and expertise. Rather than content being explicitly about your business, it’s about the principles your business believes in. This is how you differentiate from competitors who look similar at a glance.

SEO-Driven Content

This is the stuff that gets discovered. It’s the questions your buyers are already searching for, and you want to be present in their research. Focus on keywords that express buying intent rather than just research in your industry. 

Sales Enabled Content

This type of content supports the buying process. Case studies, comparison guides, service pages that actually explain your approach. It’s the content that converts interest into leads, sales, and loyal customers.

Measure What Actually Matters

Most small business owners are measuring impressions, follower counts, and website visits. These may feel like progress, but they don’t tell you if your marketing is actually generating business. This is the gap in many marketing plans for small businesses.

The metrics worth tracking depend on where you are in the system:

  • Pipeline contribution: How much of your new business can be traced back to a marketing touchpoint? This is the number that matters most and the one most businesses never measure. Some might not even think to measure it at all.
  • Engagement quality: Likes are nice, but comments, replies, and conversations show people are actually engaging with what you’re saying.
  • Conversion paths: What’s the journey from first contact to a real conversation? Is there a common point where people drop off?

A surprisingly simple approach: Review leading indicators weekly (traffic, engagement, inquiries)→ review full metrics monthly → review lagging results quarterly.

Don’t over-engineer the dashboard. The goal is to have just enough signal to know if the system is working and what to adjust.

Common Mistakes That Break the System

Even the strongest systems can be derailed by simple things. Luckily, knowing about them is half the battle.

  • Skipping positioning and jumping right to tactics: A marketing system needs 90-180 days to show meaningful results. If you’re rebuilding the approach every few months because it doesn’t look like it’s working yet, you’re not giving it enough time to compound. In marketing, not many things are as costly as impatience.
  • Treating AI as a replacement for strategy: AI tools can accelerate your execution strategy and bring your business to new heights, but only if you treat them with care. If there’s no planning behind your AI use, you’ll just be failing faster. There needs to be human thought behind it, and every AI output still needs to be reviewed for accuracy. “Trust but verify.”
  • Expecting 30-day results from a 90-day system: It’s easy to get frustrated when results aren’t immediate. We live in a time of instant gratification, after all. Despite that, thought leadership takes time to build credibility. Nobody is going to automatically trust the words of a business that opened their doors yesterday. Be. Patient. It’s also a good reason to start before the urgency shows up. An effective marketing plan for small businesses is an investment, not a switch.

Marketing Strategies for Small Business: The Bottom Line

A marketing system doesn’t make individual tactics optional. You still need good content, the right channels, and consistent execution. But a system makes every tactic yield better results.

The alternative is another year of random marketing without really moving the needle.

If this way of thinking resonates with you, a good starting point is getting an honest look at where your marketing stands today. Our Marketing Audit is a focused 3–4 week engagement where we assess your current state, identify the gaps between where you are and where you want to be, and map out a clear path forward. It’s designed for businesses that know something isn’t working but aren’t sure exactly what. It might be just what you need.

Ready to leave random acts of marketing behind? We’re here.

The Problem With Your Marketing is Consistency

Decorative image with a quote from John C. Maxwell.

“What does it take to develop consistency? A system and the discipline to follow through.” These are wise words from John C. Maxwell, and the sentiment hits hard when it comes to consistency in marketing.

You’ve seemingly tried it all, but nothing’s working. You had a few perfectly crafted social posts that did numbers on their respective platforms. You cranked out a valuable blog that helped to drive web traffic. Somehow, though, meaningful results never seemed to follow. Leads just didn’t come in, and those that did failed to convert. Through it all, you’re left wondering: Why is my marketing not working?

Sometimes we have to have difficult conversations, and this blog is, in a way, one of those conversations. So let’s tear the band-aid off and come out with it: The problem is your consistency in marketing (or the lack thereof).

Why Is My Marketing Not Working?”

Small- to medium-sized businesses often face a similar pattern. Time and money are invested into marketing, and when the results are less than ideal, efforts are pulled back. Some time later, a new bold idea is put into action, only to lead to the same outcome. Rinse. Repeat.

It can be frustrating, for sure. The world of marketing can be unpredictable, but that doesn’t mean these frustrating outcomes are all based on bad luck. But the frustration is still understandable. You work hard and put a lot of effort into your business. You need this to work. But here’s the tough pill for some to swallow: Many marketing efforts aren’t given enough time or continuity to work at all. The soil is there, but the plant is uprooted before it can take hold. The root cause is inconsistency.

The “Start and Stop” Marketing Cycle

Think back to the last time you were truly swamped. Was it a busy season? A big project? Chances are your team was stretched thin, and what was the first thing you put on the back burner?

Marketing. Almost always marketing.

This is a common start-stop cycle and it can cripple the efforts of the most well-intentioned small or medium business. The process goes:

  • Business is dragging → You run a campaign and push out punchy content
  • Business picks up → You put your marketing efforts aside
  • Business once again slows → You find yourself needing to start from scratch

You aren’t just pausing every time this process repeats; you’re losing ground, potentially while your competition is gaining it. All that momentum you’ve built, gone. The audience you attracted had no reason to stick around, so they left.

This “deadly” cycle undermines the progress you’ve worked so hard to make.

Being Consistent Matters More Than Being Perfect

Do you want a one-hit-wonder or continued growth and success? We’re willing to bet you prefer the latter, so consider this: A good message delivered consistently will, in the long-term, outperform a one-time, brilliant message.

Consistency in marketing builds familiarity. That familiarity turns strangers into prospects, prospects into customers, and customers into loyal fans who keep showing up. It’s not magic. It’s brand recognition. It’s repetition. In fact, there’s research that shows that five to seven impressions are needed in order to get a consumer to recognize a brand. So that one-hit wonder? It’ll be forgotten pretty quickly. A single campaign or a single month of solid posts won’t get you there. Showing up over and over in the right places will.

Here are some stats to consider:

  • Consistent brand presentation can increase revenue by 23–33%, according to data from Lucidpress.
  • 68% of companies say brand consistency contributed at least 10% to their revenue growth.
  • 79% of consumers are more loyal to brands that maintain consistent communication across all channels.

Despite all this, only a small percentage of B2B companies say their branding is consistent. 

The Long-Term Nature of Effective Marketing

We live within a culture of instant gratification, but some of the best things in life require long-term nurturing. If you expect your marketing to deliver leads right out of the gate, you’re in for some disappointment. We aren’t being pessimistic. We’re being realistic. The good news is there’s a solution!

Think of marketing as cumulative. One blog post isn’t going to bring undeniable success your way, but it will play its own small part in the bigger picture. If you don’t want that small part to be wasted, you need to follow the post up with another, and another, and another. Every social post, digital ad, and email is a small deposit into an account. The balance will only grow slowly at first, but you will see the light once it starts to compound. Let’s look at how that plays out across some common channels.

SEO & Content

Search engines love consistency. A website that publishes quality content on a regular basis slowly builds its authority over time, which leads to an increase in organic traffic. One great article simply won’t cut it. A steady stream of good content? Now that’s something Google can fall in love with.

Social Media

Similarly, the all-powerful social media algorithms favor accounts that post regularly. Past that, it’s helpful to get your name in front of your audience without prolonged periods of absence. If you post sporadically, you make your brand easy to forget.

Email Marketing

Email has the potential to be a high-ROI channel for you, but only if you use it regularly. An email list you ignore for a long time is a cold list, and a cold list isn’t good for conversions.

Digital Advertising

Just because you’re putting money into it doesn’t mean you can get lazy with it. Digital campaigns that run for prolonged periods can gather data, optimize over time, and become more efficient when they’re nurtured. If you cut them off before they hit their stride, you’re crippling your chances at success in your paid campaigns.

The businesses that get the most out of their marketing strategy development aren’t necessarily the ones with huge budgets. They’re the ones who have a long-term plan and stick to it, even with a limited budget.

Common Barriers to Consistency in Marketing

Wondering why so many businesses fail to remain consistent? Unfortunately, knowing the problem is only a part of the battle. Say you’re a business owner who’s well aware that sales could be better. What’s stopping you from stepping it up? While there are plenty of possible reasons, there are a few we’ve noticed again and again across the board.

  • No clear plan: Many businesses have their daily routine down pat. They know how to make their existing products look pretty. They can deliver a mean elevator pitch. But without a content calendar or defined schedule, all that skill and knowledge goes into reactive marketing, or “random acts of marketing.” Posts only happen when they pop into your head, and ads are only run when you’re desperate for sales. That’s an approach that’s more of a gamble than a strategy.
  • Limited time and resources: This one’s real. This one’s understandable. If you’re a small business owner, you’re wearing eight different hats at any given moment. A ninth may make it all come crashing down. This is where marketing strategy development matters. Once you have a system in place that doesn’t require you to bend over backwards to maintain it, things get better. Getting there is the hard part.
  • Unrealistic expectations: We said earlier that we live in a culture of instant gratification, and a downside of that becomes apparent here. When results don’t appear immediately, it’s tempting to conclude the effort isn’t worth it. But abandoning a marketing effort too early is like turning the lights on before a picture is fully developed: You’ll never see the end result.

Step one is recognizing these barriers. After that, you need to build a system that accounts for them. If you don’t have the manpower, we know some people who can do the heavy lifting for you (spoiler: It’s us).

Building a Marketing Habit

Reaching consistency in marketing doesn’t require a massive overhaul. Just a plan you can realistically stick to. Here’s how you might achieve that goal:

Start With Realistic Goals 

Two posts a week for an indefinite amount of time is a much better strategy than posting twelve times in a week and then going radio silent. Determine what your realistic capacity is and go from there.

Choose Your Channels With Intention

You don’t need to be everywhere. An ice cream shop doesn’t need to publish whimsical vibe posts on LinkedIn, and an accounting firm probably doesn’t need to be posting on Snapchat. Choose two or three platforms you can reliably be on. The ones your customers are already on! Once you reach your stride on those platforms, then you can think about expanding. If you’re unsure of the platforms your business should be on, we can help you out.

Use a Content Calendar

We can’t stress enough how many times a content calendar has saved our hides. Considering the breadth of services we offer, we have a bunch of projects going on at any given time. Keeping everything organized in our heads would be impossible. A simple calendar maps out a publishing plan and takes the messy guesswork out of achieving consistency in marketing. No need for the calendar to be complicated, but it does need to exist. As our Social Media Manager, Maddy McClellan puts it, “Content calendars are the crucial first step to content creation. They allow us to plan, review old content, link to external articles, and seek approval from account managers before designing content.”

Treat Marketing as a Function, Not a Project

While projects have end dates, marketing as a whole doesn’t. It goes on, only stopping when consistency does. If you’re thinking of it as something to be finished, you’re viewing it through the wrong lens. It needs to be built into your operations like sales, accounting, or customer service. If sales are the electricity of a successful business, marketing is the running water. You’re going to struggle when you run out.

Get Leadership Involved

If your leadership team doesn’t buy into your marketing plan, you can lose steam (I said that with leadership’s approval). If your marketing isn’t working despite attempts to stay consistent, ask yourself if the people at the top are buying into it.

Consistency: The Real Competitive Advantage

Outmarketing your competition doesn’t happen through having a bigger budget. It happens through discipline. Discipline to show up regularly for your audience in inboxes, search results, and feeds. Consistency in marketing keeps you in the conversation and sparks the recognition you need to turn prospects into sales. Success isn’t instant, but the wait is worth it if you stick with it.

At the same time, you can only stretch your resources so far. You may find yourself unable to keep up with that key consistency if you only have so many people on your team. That’s where ArachnidWorks comes in. We do the heavy lifting for you, starting with marketing strategy development. From there, we keep up the content and conversation with your audiences while keeping you in the loop. There’s a gap between intention and outcome, and that gap is where we can be the most help to you.

Random acts of marketing end here. Get in touch and we’ll help you develop and maintain consistency in your marketing.

6 Essential 2026 Marketing Trends to Look Out For

2026 marketing trends decorative graphic

The year is 2026. Your fridge can order groceries. Big brand voices are making videos from their homes while dressed in their pajamas from the waist down. And, for some reason, you have to plug your couch in. In short, innovation has hit the ground running, and the marketing world is no different. In fact, 2026 marketing trends paint a picture of excitement and acceleration. Are you prepared to keep up?

Tech and consumer habits are evolving at a dizzying pace, so meeting them where they are can seem daunting if you don’t know what you’re doing. As a top Maryland marketing agency, we have some tips that will help you catch up! Insights into respecting your customers. Getting to know your audience. Keeping your brand relevant while staying authentic.

No pressure…

AI-Driven Personalization at Scale

If you think AI is only about generating text and pictures, you’re already behind. Let’s get you caught up. When used properly, AI can personalize the customer experience to an astonishing degree by delivering well-timed, relevant ads, and messaging across various platforms.

What does that look like? Well…

  • Product recommendations based on a user’s browsing history
  • Adaptive email subject lines crafted for each user
  • Ads customized and delivered based on predictive behavior
  • Customer journeys optimized in real-time

Companies are able to predict what their audiences desire better than ever these days. For marketers, this means you can anticipate their needs before they even voice them. This is one of the 2026 marketing trends that’s tough to ignore because it’s so dang valuable.

Want more insight into how to utilize AI for marketing strategies? We’ve got you covered.

Search Beyond Google: The Rise of AI & Voice Search

Bye-bye, traditional search bar. The keyboard may still be as relevant as ever, but search behavior is getting a huge upgrade. AI assistants, conversational SERPs, and voice search are all gaining traction. For professionals like you and me, it’s now less about keyword count and more about answering questions like a nice, helpful human. Ironic, right?

Across the board, we’re seeing AI search engine optimization, content structured around natural language, conversation phrases replacing robotic keywords, and FAQ-style content on more and more websites daily. As far as digital marketing trends go, this shift is changing how content is written, formatted, and delivered (I had to rewrite this paragraph three times to make it sound perfect).

Long story short, if you don’t know what your audience is asking their voice assistants, it’s time to find out.

Short-Form Video Continues to Dominate

It’s hard to go on the internet (especially social media platforms) without seeing dozens of short videos created by people like you and me (and that guy over there). Reels, Shorts, and TikToks are king these days, and they have been for a while. So really, does that make this a truly new marketing trend? No, but it’s still important enough to make it into this thought piece. One shake-up we have noticed within this short-form video content, however, is that it’s becoming more authentic: focusing on helpfulness rather than polish.

We’re specifically referring to:

  • Quick tips and tutorials
  • Relatable storytelling
  • Behind-the-scenes (or BTS) content
  • Lo-fi production that still grabs the viewer’s attention

This is one of those 2026 marketing trends that actually lets brands relax a bit. Why not take advantage of that while still providing value to your customers? Maybe it’s a collective response to the rise of AI that’s aiming to keep things balanced. Regardless, it’s a great way to gain audience loyalty!

First-Party Data & Privacy-Focused Marketing

Consent-driven data is taking over from outdated collection methods. That’s right: third-party cookies are finally getting stale. Since we’re getting better at asking users nicely, new opportunities are opening up.

Brands are now placing focus on:

  • Building their data via email lists and loyalty programs
  • Transparent data collection policies that maintain trust with audiences
  • On-site tracking that adheres to privacy laws
  • Value-driven data exchanges (“Sign up and you’ll get exclusive content”)

The short of it is that businesses are finding value in—surprise surprise—respecting the privacy of their audience and maintaining integrity. The reward is loyalty (and good feelings, of course).

Community-Led & Influencer Marketing Evolves

Influencers. Roll your eyes at the moniker all you want, but influencers are still making bank. And we aren’t just talking about the Mr. Beasts of the world. There are plenty of influencers at a more micro-level who have loyal followings. More importantly, they won’t charge an arm and a leg (or ten) to collaborate. To give one semi-local example, One Room Media in Hagerstown has gained quite the following in recent years.

It’s a new trend within the trend, if you will. By teaming up with small but influential content creators, you can open communities on platforms like Discord, share audiences, co-create content, and even turn customers into promoters through advocacy programs. That last part is essentially free advertising, so what’s not to love?

This is one of our favorite 2026 marketing trends. It allows brands to stop talking at people and start talking with them. Magic can happen there, and where there’s marketing magic, sales follow.

Purpose-Driven & Values-Based Branding

Consumers are more frequently paying attention not just to what a brand is selling, but how it behaves. They want to align themselves with great products, yes, but also with values and ethics. What is the brand’s mission? How do they treat their customers and employees? Where do they source their materials and supplies from?

Beyond products and services, brands can stand out by:

  • Communicating their impact on social and environmental issues
  • Displaying true authenticity rather than performative and corporate-sounding PR
  • Aligning with organizations with similar values
  • Using purpose as a strategic differentiator

It’s one of those rare digital marketing trends that forces brands to do a little self-reflection and identify what they truly value (then act on it).

2026 Marketing Trends: Buckle Up & Keep Up

These are just six of a plethora of 2026 marketing trends that have recently taken shape. We could sit here and talk all day about what the future holds (but please don’t encourage us to because we have deadlines to meet). With so many things to consider, it can be a bit intimidating for business owners. How the heck will you keep up with all these moving parts? Perhaps by getting in touch with a top Maryland marketing agency.

At ArachnidWorks, we know the ins and outs of the marketing world. This knowledge has allowed us to not just survive, but grow exponentially since 1998. That growth has allowed us to take on some wonderful clients. Could your business be the next one to come into the fold? Get in touch and let’s find out. We won’t bite, but we’ll get potential customers to.

ArachnidWorks Wins Best of the Best Frederick

Decorative graphic showing that ArachnidWorks won the 2025 Frederick Best of the Best award

We couldn’t have done it without you!

If you’re a resident of Frederick or its surrounding areas, Frederick News Post’s Best of the Best Contest needs no introduction. It’s become a staple of the local business scene, and it’s an event that thousands of people look forward to every year. That’s why we’re excited to be named 2025’s Best Marketing Agency in the contest! In addition to providing the best marketing Frederick, MD has to offer, it’s our honor to be the first winner in the newly added category of Best Marketing Agency. 

We always aim to provide the best possible service to every client, whether it be through our services in creative design, copywriting, digital advertising, social media, or various other avenues. Every business in Frederick has a unique set of marketing needs, and we’re happy to meet them!

Of course, this win wouldn’t have been possible without the support of our clients and colleagues within this great community. We want to thank everyone who voted, as well as clients old and new who have trusted us with their marketing efforts over the years.

We’re just getting started.

2025 Holiday Marketing Dos & Don’ts

An artistic graphic featuring different forms of marketing.
Make sure your
holiday promotions hit all the right notes (and avoid the wrong ones)

If you own a business, your mind is probably filled with equal amounts of excitement and terror. The holiday season is here, and that means a chaotic mix of increased sales and stress is in your immediate future. But the stress isn’t just from the holiday rush. It’s also born of the uncertainty around how successful your holiday marketing will be.

Don’t worry, though. We understand the struggle, and we have good news: There are plenty of ways to make sure your holiday marketing campaigns hit the mark! The weather outside may be frightful, but your sales don’t have to be if you follow this holly jolly list of dos and don’ts.

Do: Start Early and Plan Ahead

It happens every year. You finish handing out candy to trick-or-treaters, go to bed, and wake up to a noticeably less spooky world. Holiday decorations are going up, candy canes line store shelves, and Rudolph plushies are front and center in promotional displays. While some people may groan at this seemingly early shift to holiday cheer, there’s a simple reason behind it: It works.

Successful holiday marketing kicks into gear before most people have even bought their Thanksgiving turkey, meaning the planning has been in motion since before even that. This early planning allows business owners (you) to identify opportunities and formulate approaches before it’s time for the holiday rush.

The benefits? You can capture the attention of shoppers before your competitors do, building anticipation with teases and early-access promotions. Beginning your plans early means you can spread out your workload and avoid last-minute stress, as well. It’s a lot like doing your own holiday shopping. Spread out your gift buying, and you won’t feel rushed and overwhelmed!

Don’t: Ignore Mobile and Social Shopping Trends

Trends are trends for a reason. If so many people didn’t latch onto them, they would be dust in the frigid winter wind. Why wouldn’t you take advantage of them?

This year, mobile and social commerce continue to seemingly dominate the world. More than ever before, people are scrolling and purchasing from their phones, presumably nestled in their couches with hot cocoa. This is largely made possible by ads and posts on Instagram, TikTok, and Facebook. So why would you ignore mobile optimization? If your site suffers from poor load times, consumer-unfriendly checkout processes, or badly formatted emails, you could be losing customers.

In order to stay competitive, make sure you:

  • Optimize your website and checkout process for mobile users.
  • Run social media ads that target your audience.
  • Streamline the customer journey by using shoppable posts and stories.
  • Track and retarget shoppers from social media through pixel or conversion tracking.

Do: Personalize Your Campaigns

The high school goth isn’t going to buy your traditional elf on the shelf. But maybe they’ll be more enticed by an elf wearing dark makeup and black clothes (and maybe a choker). These days, shoppers want the content they view to be relevant to them. Because of this, personalization is a necessity. When you tailor your messaging to your audience’s preferences, the results will be higher open rates and engagement, which means more sales. Woohoo!

Here’s how you can effectively personalize your marketing:

  • Segment your email lists based on behavior and purchase history
  • Use dynamic website content to prioritize relevant products and services
  • Incorporate the shopper’s name in emails
  • Leverage AI-driven product recommendations

When you make things personal, a casual browser could turn into a loyal customer.

Don’t: Overwhelm Customers With Promotions

Believe it or not, it’s possible to offer too many deals. It may be tempting to push out constant offers and flash sales, but spamming customer inboxes with emails will overwhelm them and they may unsubscribe or send you to spam.

In addition to spamming multiple texts and emails every day, another common pitfall is offering multiple steep discounts. Don’t get us wrong; customers love a good discount, but too many will only serve to devalue your brand.

Do: Highlight Values and Authenticity

This is 2025. Gone are the days of sales being strictly about a good product. These days, people care about what a brand stands for, and many will express their support or opposition with their wallets. If you align your business with a meaningful cause or community initiative, you’re deepening your connection with your customers.

Here are some characteristics of authentic holiday marketing campaigns:

  • Partnerships with local nonprofits and charities
  • Inclusion of real stories about the community and your efforts within it
  • Promotion of sustainable practices in your business
  • Inclusive imagery and messaging in your holiday promotions

It should go without saying that these efforts should be made authentically. Tie your business to a cause you yourself believe in. Feigning support is a veil that’s easy to see through.

Do: Stand Out With Creative Design and Visuals

In the marketing world, competition is fierce. That’s doubly true during the holidays. You have to woo the customer with a better dance than your competition (not literally, but you get the idea). Cut through the noise with visuals and creative design that truly draw the eye! Here are a few ideas for making it happen:

  • Use bold colors and typography that capture attention.
  • Incorporate motion graphics and even interactive elements in your ads and social media posts.
  • Maintain brand consistency to make sure your ads are recognizable.
  • Utilize A/B testing to see what resonates most (and adapt accordingly).

If you’re looking for some talented designers to handle this part of your efforts, look no further.

Don’t: Forget About Post-Holiday Engagement

When you water a plant, is that the extent of the care you provide? Okay, admittedly, for this blog writer, that’s the case. But my failure to follow up is the direct cause of my house plants dying. In a weird way, marketing (especially around the holidays) is the same. Sure, you made sales, but that doesn’t mean you should forget about the customer. You want to nurture your relationship with every customer. Make sure they loved their purchase, and if they didn’t, make it right.

In short, don’t forget about the customers who made your holiday season a success! Here are a few ideas for maintaining engagement after the decorations have been taken down:

  • Send out “thank you” emails or texts
  • Offer follow-up discounts
  • Encourage product and service reviews and testimonials
  • Promote upcoming events based on purchasing habits

Happy Holiday Marketing!

Is this a lot to take in? Yes. Is it necessary to building a solid holiday marketing plan? Also yes. When you plan ahead and give customers what they want during the holiday season, you can enjoy plenty of success without maximizing your stress levels.

And speaking of stress levels, working with an experienced marketing agency is a great way to reduce them further. We know you want to focus on your business, and as the #1 marketing agency in Frederick, we’re happy to handle your holiday marketing. Get in touch with us and let’s get planning!

Understanding Google E-E-A-T: The Key to Ranking Higher in Search Results

Decorative image showcasing elements of Google EEAT

Google. Google always changes. From its very inception to the year 2025, the search engine/map/business review/AI giant has constantly been changing the rules on SEO. If businesses want to stay ahead of their competition in the digital space, they need to be in tune with those rules. The latest set of guidelines Google has bestowed upon us is Google E-E-A-T (Experience, Expertise, Authoritativeness, and Trustworthiness).

This latest and greatest song and dance isn’t about being healthy with food consumption. It’s instead about showing the Google gods which pages deserve to rank the highest in search results. Demonstrate these qualities well, and you will be blessed with visibility, traffic, and user trust. But there is oh so much that goes into earning your place in the pantheon of page one results, so let’s take a deeper look.

The Evolution of Google E-E-A-T

The acronym actually started out in 2014 as E-A-T (Expertise, Authoritativeness, and Trustworthiness). The guidelines were put in place to help human evaluators determine how well the algorithm was working. Then, in 2022, Google decided businesses should probably have experience in the services and products they’re providing. Firsthand knowledge is invaluable, after all! This spurred the addition of Experience or the first “E” in Google’s guidelines for exemplary content.

These days, Google places high importance on content that’s created by people who, in technical terms, know their stuff. Whether it’s a product review from a genuine user or a professional step-by-step guide, insights based on true experience carry a lot of weight.

What Each Element Means

Experience

This is essentially firsthand involvement or knowledge of whatever subject is being discussed, as we outlined above. Examples include:

  • Product/service reviews written by real people
  • Tutorials written by those with a deep understanding of the subject matter
  • Case studies detailing real projects

Expertise

This is the deep knowledge of the subject. Google prefers to highlight content that reflects qualifications and familiarity with a topic. If you want to highlight your expertise:

  • Showcase your credentials and any important experience
  • Provide facts that are verifiable
  • Use credible sources and citations that support any claims you’re making

Authoritativeness

Make Google respect your authority! This metric measures how others perceive your credibility. Want to be recognized as an industry leader? Earn that authority by:

  • Earning mentions and links from other credible sources
  • Getting featured in trusted publications or collaborating with professionals who are also recognized as authority figures
  • Maintaining a positive brand reputation across every digital platform

Trustworthiness

Everyone loves someone who can be trusted. This one is the backbone of E-E-A-T. Great aspects of a trustworthy business include:

  • Accurate information
  • A secure website
  • Clear privacy policies
  • Honest, ethical content that doesn’t mislead the reader

How Google Evaluates E-E-A-T

“But ArachnidWorks, how does Google actually know if a business is following these guidelines?”

We’re glad you asked. The answer involves two main aspects. First, real people take a look at content and use these guidelines to evaluate search result examples. Second, algorithmic signals take these insights to seek out content that meets these standards. These efforts aren’t a direct factor in ranking content, but they influence how search algorithms gauge the quality of content.

One area where Google E-E-A-T is particularly important is in “Your Money Your Life” (YMYL) topics. These include things like finance, safety, and health, where inaccurate information could potentially harm readers.

Practical Ways to Improve Your Site’s E-E-A-T

Think your adherence to these guidelines could use a bit of improvement? Here are some ways to make it happen!

  • Author Bios: When a user can associate content with a real human with real qualifications and relevant experience, that content gets a nice thumbs-up from the Google gods.
  • Credible Citations: Links to reputable references that support the content you produce are a big plus.
  • Ask for Feedback: There’s no shame in asking your users for reviews, testimonials, and other forms of genuine feedback. In fact, it can make Google like you more!
  • Transparency: Make sure you include clear, transparent “About” and “Contact” pages on your website, like this or this!
  • Updated Content: Updating existing content on your website and other platforms (even blogs) can help you stay in step with the latest trends.
  • Secure Websites: A secure site (HTTPS) that’s well-maintained is another great sign of Google E-E-A-T guidelines being followed.

Common Mistakes to Avoid

We’ve discussed what you should do to follow these standards for content optimization, but what about things you shouldn’t do? We’ve got you covered there, too. Watch out for these pitfalls:

  • Failing to cite credible sources that back up your content
  • Using clickbait headlines or otherwise misleading claims that trick the reader and damage trust
  • Publishing generic or AI-generated content that hasn’t been edited or fact-checked by a human user
  • Ignoring technical trust signals like site security or broken links

These all may seem like small oversights, but they add up to paint a picture of a site that simply can’t be trusted, and Google recognizes that.

The Future of SEO

So where do we go from here? Well, as AI-generated content becomes ever more prevalent, authenticity and transparency in content will be increasingly important to Google (and content optimization as a whole). When a business demonstrates its expertise and trustworthiness, it’ll enjoy a high position on Google search results.

Moving forward, mastering Google E-E-A-T will morph from a ranking strategy into a foundation for effective digital marketing.

Let’s E-E-A-T!

This set of guidelines is quickly shaping how businesses approach content creation and user engagement on multiple platforms. Balancing its four main elements means building trust between you, Google, and genuine customers.

This is a long-term effort, and one you’ll want to dive into with a team of professionals at your side. At ArachnidWorks, we stay on top of Google’s ever-evolving trends to provide the best services possible for every client. We’ll work with you to gain the favor of the Google gods! Get in touch today.